At Hoops Host LLC, we strive to provide top-notch hosting services to our customers. However, we understand that there may be instances where a refund is necessary. Therefore, we have implemented the following refund policy to ensure a smooth and transparent process:
Refund Eligibility:
Customers are eligible for a refund within 30 days of the purchase date for hosting services if they are dissatisfied with the service provided.
Refund Process:
To request a refund, customers can simply log in to their Hoops Host account and open a support ticket stating their refund request. Please include the following details:
Name of the package or Transacton ID
Date of purchase
Reason for the refund request
Our support team will promptly review the request and process the refund if it meets the eligibility criteria.
Refund Criteria:
Refunds will be issued under the following conditions:
The customer is within the 30-day refund period.
The service did not meet the customer’s expectations or requirements.
The customer experienced technical issues that were not resolved satisfactorily.
Refund Method:
Refunds will be credited back to the original method of payment used for the purchase. Please allow a processing time of 10 business days for the refund to reflect in your account.
Contact Us:
If you have any questions or need assistance with the refund process, please do not hesitate to reach out to our customer support team through the support ticket system on our website.
Disclaimer: Hoops Host LLC reserves the right to amend or update this refund policy at our discretion. Any changes will be communicated to customers through our website. It’s recommended to review this policy periodically for any updates or modifications.